Targeted training of a team of IT administrators

An intensive training course was required to inform a company’s IT administrators about the latest technologies, efficient infrastructure options and effective processes, as well as effective protection, backup and recovery measures, and to provide them with the necessary skills to deal with these. SERVICES Procedure List Assessment of the level of knowledge based on interviews […]

An intensive training course was required to inform a company’s IT administrators about the latest technologies, efficient infrastructure options and effective processes, as well as effective protection, backup and recovery measures, and to provide them with the necessary skills to deal with these.

SERVICES

  • Assessment of the level of knowledge based on interviews
  • Development of the desired level of knowledge based on discussions with the management and the desired skill sets derived from this
  • Development of a training concept in presence and online
  • Development of customized training material in the form of lectures, exercises and handouts for follow-up
  • Implementation of the training courses
  • Testing what has been learned and follow-up work
  • Examination and completion
  • Feedback collection and follow-up
  • Conclusion with management

SUCCESSES

  • Measurable learning success through evaluation of the customer’s support requests
  • Satisfaction and more self-confidence in the administrator team
  • Extremely satisfied customer

TECHNOLOGIES & METHODS

RESPOSIBILITY

  • Complete topics and training responsibility

GENERAL CONDITIONS

  • Gaps in knowledge in the administrator team and very different levels of knowledge due to very different training and experience of employees
  • Management lacked confidence in the IT administration due to incidents

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