Establishment of an online presence with a wide range of services and an app for greater customer loyalty

A company in the animal feed trade needed to improve its online presence for closer customer contact. For this purpose, a concept was developed which, in addition to new offers on a newly designed responsive website, also provides customers with an app for mobile devices to download and makes all services available there as well. […]

A company in the animal feed trade needed to improve its online presence for closer customer contact. For this purpose, a concept was developed which, in addition to new offers on a newly designed responsive website, also provides customers with an app for mobile devices to download and makes all services available there as well. In addition, social media was integrated and the platform as a whole was also connected to internal systems and email services were integrated with distribution lists.

SERVICES

  • Inventory analysis
  • Needs assessment
  • Concept development
  • Involvement of suitable development partners
  • Regular coordination meetings with the customer and development partners involved
  • Rollout of the solution
  • Success measurement and feedback analysis
  • Acceptance
  • Support during regular operation

SUCCESSES

  • Significantly stronger customer loyalty (measurements and feedback)
  • Smooth operational processes
  • An extremely satisfied customer

TECHNOLOGIES & METHODS

RESPOSIBILITY

  • Overall responsible project coordination

GENERAL CONDITIONS

  • Old website, no customer offers, no social media
  • Isolated solutions with service providers
  • Unstructured and unmeasurable online site

Do you have any questions about the project or our services? Feel free to get in touch! - We will be happy to answer them.

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