Full integration of experience-based incident handling support to facilitate and improve handling and speed up workflow for the city administration of a major city in Central Europe.
SERVICES
Procedure List
- Needs analyses
- Technology consulting
- Technology selection, in particular AI and process technologies
- Project planning and control
- Model creation
- Mock-up creation and piloting
- Science transfer from research
- Project launch, hosting operation
- Troubleshooting and customer support
Classified Sercices
- Business and IT Consulting (70)
- Framework
- Planning
- Processes
- Security
- Structure
- Technologic
- Management Support (30)
- Operational Support (61)
- Communication
- Implementation
- Partners
- Introduction of Operating Partners (25)
- Selection of Operating Partners (38)
- Support with new Operating Partners (21)
- Training
- Project and Interim Management (67)
- Project implementation (63)
- Connections
- Database Connection (23)
- Integration of Software Components (28)
- Integration Programming (26)
- Interface Programming (16)
- Orchestration of Software Components (41)
- Implementations
- Operations
- Optimization
- Team Set-Up, Management and Development (17)
SUCCESSES
- Complete integration of the latest research technologies into operations
- Improvement and significant acceleration of ticket processing
- Very high customer satisfaction
TECHNOLOGIES & METHODS
Classified List
- Data Communication
- Data Management
- Hardware & Architectures
- Methods & Frameworks
- Operating Systems
- Windows (several)
- Windows Desktop (several)
- Programming Languages & Scripting
- Tools
RESPOSIBILITY
- Deputy project management
- Management of the development team
- Coordination and coordination between research partners and operational users
GENERAL CONDITIONS
- Project to transfer science to real operations
- Gaining feedback for technologies, processes and methods
Further Classification
- Project Duration
- 82 Months
- Company Size
- Company Type
- Industries