The operation of the transport company’s distribution platforms is ensured by several operations teams and other operating companies, as an outage can lead to millions in losses per hour. The operations teams are led by the operations management team, which designs and monitors the processes and structural specifications of the secured processes. To this end, various logging, monitoring and analysis tools are operated, further developed and optimized for use.
SERVICES
Procedure List
- Monitoring and further development of the monitoring systems, as well as configuration and configuration schema creation
- Supervision of the identity management system, which is essential for the functioning of all current sales systems
- Development of an IT system for the backup, monitoring and recovery of client system configurations of the monitoring tools for the operations teams
- Development of a training concept for knowledge transfer for the relevant monitoring tools for the operations teams
- Coaching of the training trainers
Classified Sercices
- Business and IT Consulting (70)
- Processes
- Structure
- Management Support (30)
- Personnel
- Operational Support (61)
- Implementation
- Training
- Project and Interim Management (67)
- Projects
- Project implementation (63)
- Connections
- Operations
- Optimization
- Rescue Operations (18)
SUCCESSES
- Smooth and interruption-free operation thanks to optimized and secure processes and monitoring
- Successful establishment of the training concept
- High customer satisfaction thanks to well-trained trainers
TECHNOLOGIES & METHODS
Classified List
- Hardware & Architectures
- Methods & Frameworks
- Operating Systems
- Mac OS (50)
- VM (several) (17)
- Windows (several)
- Windows Desktop (several)
- Tools
RESPOSIBILITY
- Fully responsible concept development and implementation for system training
- Coaching of training trainers
- Advising the head of the operations management team
GENERAL CONDITIONS
- 24/7 operation with very high downtime costs (1h>1 Mio €)
- Complex processes due to high reliability requirements
- High coordination requirements for process and structural changes
Further Classification
- Project Duration
- 25 Months
- Company Size
- Company Type
- Industries