A company in the agricultural sector needed to improve its email-based business processes. A concept was therefore developed which, by means of roles and automated processes, allows seamless processing of customer inquiries and includes access hierarchies as well as vacation and substitution situations.
SERVICES
Procedure List
- Needs analysis
- Inventory analysis
- Concept development
- Implementation
- Operational support
Classified Sercices
- Business and IT Consulting (70)
- Processes
- Security
- Strategic
- Structure
- Technologic
- Operational Support (61)
- Implementation
- Training
- Project and Interim Management (67)
- Projects
- Project implementation (63)
SUCCESSES
- The redesigned role model and automation have considerably simplified and accelerated operations
- The customer is very satisfied
TECHNOLOGIES & METHODS
Classified List
- Data Communication
- Hardware & Architectures
- Operating Systems
- iOS (14)
- Mac OS (50)
- Windows (several)
- Windows Desktop (several)
- Windows Mobile (several)
- Tools
RESPOSIBILITY
- Responsibility for the project from requirements analysis to operational support
GENERAL CONDITIONS
- Lack of processing support for orders, which are mostly submitted by email
Further Classification
- Project Duration
- 5 Months
- Company Size
- Company Type
- Industries