| A company had problems with customer communication. The previous solutions were not suitable for structured tracking and secure handling. Numerous consultations revealed that an email solution with suitable processes and structures was the most suitable solution to the problem and cost considerations also led to a final simple but tricky email-based solution for customer contact and order tracking. This solution was designed and implemented according to the problem definition. |
SERVICES
Procedure List
- Needs assessment
- Concept development
- Procurement of a suitable operating partner
- Installation, configuration and testing
- Acceptance
- Contact person for questions and problems
Classified Sercices
- Business and IT Consulting (70)
- Operational Support (61)
- Partners
- Project and Interim Management (67)
- Customer
- Projects
- Project implementation (63)
- Connections
- Operations
- Optimization
SUCCESSES
- Tricky and cost-effective solution to the customer’s problem, who had previously only received oversized and overpriced solutions from service providers
- A satisfied customer
TECHNOLOGIES & METHODS
Classified List
- Data Communication
- Data Management
- Hardware & Architectures
- Operating Systems
- Mac OS (50)
- Windows (several)
- Windows Desktop (several)
- Tools
RESPOSIBILITY
- Responsibility for the small project
GENERAL CONDITIONS
- The company had previously kept its head above water with private solutions, but these are not stable in the long term due to arbitrary changes by the providers
Further Classification
- Project Duration
- 1 Month
- Company Size
- Company Type
- Industries