Development of a security repository for the experience-based support of employees in the security and fraud detection department of a large telecommunications provider in the processing of security-relevant incidents, as well as a virtual security control center SERVICES Procedure List Needs analyses Technology evaluation Model creation Pilot and mock-up development Science transfer from pilot projects […]
Increased efficiency in ticket processing for a global industrial company
Development of a tool for intelligent support of web-based processing of trouble tickets using ontology-based search mechanisms and development of a user interface for operation in the browser SERVICES Procedure List Project management of the CBR integration Needs analysis Stakeholder management Integration of a case-based system (CBR) and the workflow processes in Unix server environments […]


