Development of email and role-based processing coordination

BRIEF DESCRIPTION A company in the agricultural sector needed to improve its email-based business processes. A concept was therefore developed which, by means of roles and automated processes, allows seamless processing of customer inquiries and includes access hierarchies as well as vacation and substitution situations. SERVICES Needs analysis Inventory analysis Concept development Implementation Operational support […]

BRIEF DESCRIPTION

A company in the agricultural sector needed to improve its email-based business processes. A concept was therefore developed which, by means of roles and automated processes, allows seamless processing of customer inquiries and includes access hierarchies as well as vacation and substitution situations.

SERVICES

  • Needs analysis
  • Inventory analysis
  • Concept development
  • Implementation
  • Operational support

SUCCESSES

  • The redesigned role model and automation have considerably simplified and accelerated operations
  • The customer is very satisfied

TECHNOLOGIES & METHODS

RESPOSIBILITY

  • Responsibility for the project from requirements analysis to operational support

GENERAL CONDITIONS

  • Lack of processing support for orders, which are mostly submitted by email

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