BRIEF DESCRIPTION
Tool for intelligent support of web-based processing of trouble tickets using ontology-based search mechanisms and development of a user interface for operation in the browser
SERVICES
- Project management of the CBR integration
- Needs analysis
- Stakeholder management
- Integration of a case-based system (CBR) and the workflow processes in Unix server environments
- Ontology development
- Modeling and system configuration
- Customer consulting
- Business and IT Consulting (70)
- Framework
- Planning
- Processes
- Security
- Structure
- Project and Interim Management (67)
- Company
- Customer
- Projects
- Project implementation (63)
- Connections
- Database Connection (23)
- Integration of Software Components (28)
- Integration Programming (26)
- Interface Programming (16)
- Implementations
- Optimization
- Rescue Operations (18)
- Conflicts
- Crisis
- Team Set-Up, Management and Development (17)
- Preparation
SUCCESSES
- Successful conflict management with optimal project completion after taking over an ongoing project in difficulties
- Process acceleration and quality improvement
- 100% customer satisfaction
TECHNOLOGIES & METHODS
- Data Communication
- Data Management
- Hardware & Architectures
- Methods & Frameworks
- Operating Systems
- Unix (several) (22)
- Windows (several)
- Windows Desktop (several)
- Windows Server (several)
- Programming Languages & Scripting
- Tools
RESPOSIBILITY
- Responsibility for the management of the project in the area of the CBR system
- Responsible for model development, implementation, testing and piloting, as well as integration and necessary programming
GENERAL CONDITIONS
- Consortium project with many participating companies
- Project Duration
- 22 Months
- Company Size
- Company Type
- Industries