BRIEF DESCRIPTION The operation of the transport company’s distribution platforms is ensured by several operations teams and other operating companies, as an outage can lead to millions in losses per hour. The operations teams are led by the operations management team, which designs and monitors the processes and structural specifications of the secured processes. To […]
BRIEF DESCRIPTION Due to a failure of the telecommunications system, a company wanted an inventory of the system environment, including affected ICT components.This was commissioned. SERVICES Inventory Incident analysis Solution concept and repair proposal for defects found SUCCESSES The root cause analysis for the failure carried out during the inventory provided an error that could […]
BRIEF DESCRIPTION For a company in the healthcare sector, the outdated billing system was to be replaced by a new one. To this end, all necessary agreements with the software provider were to be made and a solution implemented that would fit into the infrastructure landscape and also take into account the existing data backups, […]
BRIEF DESCRIPTION A company in the healthcare sector needed to make its own IT infrastructure secure, stable and legally compliant. The company has a number of high-performance computers, CAD/CAM systems and laser-supported 3D scanners and milling machines, but felt overwhelmed with the areas of infrastructure protection, backup and recovery, as well as stable IT operations […]
BRIEF DESCRIPTION A company in the healthcare sector was required by law to operate a quality management system and to provide regular evidence of its operation and application. This process was initially carried out on paper, but was a hindrance to everyday business and therefore needed to be mapped electronically so that it could be […]
BRIEF DESCRIPTION A company in the agricultural sector needed to improve its email-based business processes. A concept was therefore developed which, by means of roles and automated processes, allows seamless processing of customer inquiries and includes access hierarchies as well as vacation and substitution situations. SERVICES Needs analysis Inventory analysis Concept development Implementation Operational support […]
BRIEF DESCRIPTION A company in the animal feed trade needed to improve its online presence for closer customer contact. For this purpose, a concept was developed which, in addition to new offers on a newly designed responsive website, also provides customers with an app for mobile devices to download and makes all services available there […]
BRIEF DESCRIPTION A company had problems with customer communication. The previous solutions were not suitable for structured tracking and secure handling. Numerous consultations revealed that an email solution with suitable processes and structures was the most suitable solution to the problem and cost considerations also led to a final simple but tricky email-based solution for […]
BRIEF DESCRIPTION A company in the healthcare sector wanted to simplify, streamline, optimize and future-proof its entire IT infrastructure. In particular, it wanted to stop operating its own hardware servers and outsource server operation in such a way that virtual machines are operated in a data center with appropriate performance and security guarantees. To this […]
BRIEF DESCRIPTION A company in the healthcare sector needed an inventory and assessment, as well as a recommendation for action and implementation of any necessary measures. In addition, the telephone system was to be converted to VoIP. SERVICES Inventory analysis Needs analysis Technology survey Concept development Cost forecast Implementation Acquisition and licensing of required software […]